Apple is one of the renowned smartphone companies around the world. It is among the biggest tech giants, along with Google, Facebook, and Amazon. Over the years, Apple has manufactured and designed various tech products, which has enhanced people’s convenience. The main purpose of the company is to develop products that are convenient for people and provide them with the best customer service.
The iPhone series of Apple is popular among its products. Recently, iPhone 11 users are experiencing issues with its touchscreen. Apple is kind enough to acknowledge that due to some problem in the display module, the touch does not respond to users. According to the company, the issue is mostly present in models of iPhone 11 manufactured between 2019 and 2020. Moreover, to sort this out, Apple has provided information on its support page so that people can see if they are eligible for the replacement or not.
As a result of this issue, Apple has launched a program called “iPhone 11 Display Module Replacement Program for Touch Issues”. Go to Apple’s support page, where you will enter your serial number and check whether your phone is eligible. To find the serial number of your phone, go to Settings -> General -> About.
To avail the service follow the procedure given below;
- Look for an authorized Apple service provider.
- Book an appointment on the company’s retail store
- Get in touch with Apple support to set up a mail-in service. This can be done with the help of an Apple repair center.
Before you avail the service, it is recommended by Apple that you should make a backup of your data. However, if the display is broken, the users will have to repair the phone’s display first. The program might be limited to the original region of purchase, and it will not extend the standard warranty coverage of the phone.